Returns & Refunds

Returning an Order

Return Conditions

To benefit from a return of your order, your item must be absolutely unused and in the same condition in which you received it. This policy applies to all products, including sale items.

How to Start a Return

  • Ordered with an account: Sign in to your account, open the order and request a return for the items you wish to send back.
  • Ordered as a guest: Email contact@silk-scarfs.com with your order number and the items you wish to return.
  • Wait for Authorization: Our team will review your request and send you further instructions and a return authorization.

Once you have received the return instructions and/or the shipping label, you have a limit of 14 days to ship the product back to us. If these 14 days have passed, your return request will automatically expire, and the item can no longer be returned.

Shipping & Costs

  • Return Address: All returns must be shipped to: 50 Avenue des Champs-Élysées, 75008, Paris, France.
  • Faulty, damaged or wrong items: If the product arrives faulty or damaged, or is not the item you ordered, Silk Scarfs provides a prepaid return label.
  • Other Returns: For changes of mind or size issues, shipping costs are the customer's responsibility.
  • Exchanges: We do not offer direct exchanges. Please return your item for a refund and place a new order.

Refund Process

  • No Restocking Fees: You will be refunded the full value of the returned products.
  • Timeframe: Once we receive and inspect your package at our Paris address, your refund will be processed within 3 to 7 business days.

Final Sale & Partial Refunds

Items or orders for which a partial refund has been accepted (e.g., for shipping delays or as an alternative to a full cancellation) are considered Final Sale. These items are not eligible for return or further refund, except in the case of a verified manufacturing defect. Once a partial refund has been accepted to keep the product, the order is no longer eligible for the standard 14-day return.

Broken / Defective Product

If your order arrived with one or more defective items, you will be asked to provide proof of the defect so that we can check the situation thoroughly (photo, delivery note). The refund will be made within 3 to 7 business days after receipt of the returned package at our Paris address.

Stolen / Lost Package

If your order has not arrived within the estimated timeframe, or if it is reported as lost or stolen during transit, we will initiate an investigation with the carrier. No action is required on your part; we will keep you fully informed throughout the process. Once the loss is confirmed, a refund will be processed within 3 to 7 business days.

Withdrawal Period

Our withdrawal period is 14 days from delivery: a return must be requested within 14 days of receiving the product. Once we have sent you the return instructions, you have 14 more days to ship the item back. Requests made more than 14 days after delivery cannot be accepted.

Returning a Gift

In the case of gifts, if the item you wish to return has been shipped directly to you, you will receive a gift credit equal to the value of your return. Again, only when we have received the item will a gift voucher be emailed to you.

If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and deliver it to you later, we will send a refund to the gift purchaser and the gift purchaser will know that you have returned the item.

How Will It Be Processed?

Wondering how your refund will be processed? Here's how, depending on the method you used:

  • Credit and Debit Cards: The same account used to make the purchase will be credited.
  • Payment services and digital wallets: If you paid through a payment service or a digital wallet, the amount is credited back to that same account.
  • e-Gift Card: e-Gift cards cannot be returned (except where required by law). Refunds on returned merchandise purchased with a gift card will be applied to a new e-gift card.